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Privacy Policy
Our Customer Pledge: Let us assure you:
- We will not telemarket to you.
- We will never sell your information to others. That's a promise.
- Your participation is completely voluntary.
We value your business and respect your privacy.
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In order to register on or order products from our site, your browser must be set to accept "cookies". A cookie is just an entry in a text file or folder on your hard drive. We use cookies when you visit our site so the site can remember your specified area of interest and any other information you have saved. Cookie technology allows you to save products to your wish list or how-tos to your "My Favorites" section. We also use cookies to track the items you place in your shopping basket and the pages you visit. You must enable cookies on your web browser for Lowes.com to function correctly. If you are concerned about information contained in your Lowes.com cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.
The only personal information our cookie can contain is information you supply yourself. Our cookies cannot read data from your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com/
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We also participate in the Council of Better Business Bureau's BBBOnLine Privacy Program, and comply with all BBBOnLine Privacy standards. Further information about this program and its dispute resolution process is available at http://www.bbbonline.org.
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We do not intend to collect any personally identifiable information from children through our Web site. Please do not allow children under the age of 13 to provide any personally identifiable information, ask questions or participate in chat rooms related to our Web site. If we determine that a child under 13 has provided personal information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 13, please send us an e-mail at manager@lowes.com so we can delete this information.
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We understand that many consumers are concerned about security on the Internet. The Web server here at Lowes.com is designed for Internet commerce, and employs industry standard methods of protecting the security of information sent over the site. This statement describes the technologies we use and provides additional information about how we handle your credit card information. We want you to be able to shop at the Lowe's site with confidence. Of course, if you would rather order products by telephone, you can call us toll free at 1-800-44-LOWES (5-6937).
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We strive to protect the security of the information you send to us while it is en route to our site. Every page of the Lowe's site on which information is exchanged between you and Lowe's employs Secure Sockets Layer technology. Secure Sockets Layer, or SSL, is a secure and encrypted method of communicating between your browser software and our Web server. SSL is the most common method of secure communication used on the Internet, and SSL technology is built into most major browsers. When you provide information or place an order with us, the information is sent to us via this secure, encrypted SSL connection. A quick method of identifying a secure Web page is to look at the address of the page. Secure pages will usually appear with an address that starts with "https://" rather than the standard "http://".
Lowe's Companies provides links to Web sites outside of Lowes.com as an added convenience to the user. Any link included does not imply or convey endorsement of the other company or organization, its site or its products or services. Lowe's Companies is not responsible for the privacy, terms of use or other policies of any other Web site.
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We have also obtained an EnTrust™ digital security certificate for Lowes.com. Entrust™ is an independent third party that authenticates the identity of others on the Internet. By registering with Entrust™, we provide you a method of independently authenticating that the information you are sending is going to Lowe's.
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SSL protects information en route to us and the Entrust™ certificate confirms that we are the recipient of this information. How the information is handled after it arrives is every bit as important to maintaining security. Once you are finished shopping and you have typed in your shipping information, e-mail address and credit card information, and you have clicked "Submit Order," your encrypted information is sent to our server. All data collected is stored on site and may be accessed by Lowe's Inc., its wholly owned subsidiaries and contracted third party service providers.
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We are committed to providing a secure, friendly site where customers can shop without undue concern over security. When we receive your information, we use commercially reasonable efforts, including the measures described above, to protect the security of your information on our systems. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have any questions, comments or concerns, please contact us via e-mail at manager@lowes.com or toll free at 1-800-44-LOWES (5-6937).
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